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Support Engineer
Kris Alberto is a dedicated IT professional with over 15 years of experience in system administration, infrastructure management, and technical support. With a strong background in maintaining reliable IT operations for large organisations in the engineering and retail sectors, Kris specialises in bridging the gap between complex technical requirements and end-user needs. At Selerity, he applies his extensive problem-solving skills to ensure seamless system performance and superior user satisfaction.
“My positive attitude and passion for achieving goals is second to none. I am driven by the opportunity to create successful team environments where I can motivate those around me, building lasting professional relationships while delivering high-quality technical solutions.”
Kris brings a wealth of hands-on technical expertise across a wide range of areas, from desktop support to full-scale system administration. His background includes managing critical IT infrastructure and leading helpdesk operations to ensure safe and reliable business operations.
His core technical expertise includes:
Infrastructure & Cloud: Proficiency in Windows Server environments, Active Directory, Azure, and Microsoft 365.
Security & Identity: Experience with Mimecast, OneLogin, and user security awareness training (KnowBe4).
Support Management: Expertise in managing helpdesk triage and reporting through tools like Zendesk and Jira to maintain service level agreements (SLAs).
Documentation: Strong focus on maintaining IT knowledge bases via Atlassian Confluence and creating user-focused guides.
Kris operates with a focus on communication and continual improvement. He excels at liaising between technical and non-technical users, ensuring that complex IT issues are explained clearly and resolved effectively.
His approach involves rigorous vendor management and escalation processes to ensure issues are resolved promptly. Whether troubleshooting hardware locally or providing remote support to international branches, Kris prioritises documentation and training to empower users and prevent recurring problems.
Personable and Solution-Oriented. Kris is defined by his personable nature and his ability to build varied and successful team environments. He is a proactive team member who doesn’t just fix problems but also analyses them to improve workflows and KPIs. His style balances technical precision with a positive, motivational attitude that supports his colleagues.