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Melissa Jones

Support Services Manager

Melissa is a senior business analyst with a passion for improving how things work — for clients, for teams, and systems. With over a decade of experience leading process optimisation initiatives, she ensures Selerity’s support services are efficient, effective, and always aligned with client needs.

What Drives Her

“I love the variety of my role and seeing how our team works together every day to deliver for our clients.”

Expertise & Background

  • Extensive experience in process improvement and automation
  • Skilled in stakeholder management, data analysis, and team training
  • Leads support optimisation projects and internal service delivery
  • Passionate about identifying opportunities to improve outcomes
  • Known for balancing technical insight with people-first thinking

How She Works

Melissa ensures that Selerity’s support infrastructure runs smoothly and responsively. From managing accounts to putting the right systems in place, she helps create the foundation that enables consultants to perform at their best.

Her approach is

  • Analytical and improvement-driven
  • Supportive and collaborative
  • Focused on service quality and internal efficiency
  • Always aligned to better outcomes for clients

Outside of Work

Melissa enjoys knitting and baking — especially when there’s a new skill or recipe to master. Whether she’s stitching something by hand or experimenting in the kitchen, she brings the same calm focus and curiosity she’s known for at work.